When I am at work I see thousands of people every day; many of those people passed by and I don't know their name or where they're going. People passed by me with out needing any help, often times not even wanting help. People just want to be on their way and not bothered.
Today I walked up to the ticket desk to see how things were going out front. While I was up there someone caught my attention out of the corner of my eye. I looked over to see an elderly gentleman who appeared to be lost and confused. He simply asked, Is this C 24?" I let him know it was not C 24 but the TSA security line. With a simple statement of "oh " and the confused look on his face I knew he would need a little extra help. I asked him for his boarding pass and he reached into his fanny pack that contained all his important documents. His name was Roger and he was going to San Antonio. The gate was not listed so I tried one of my tools to see pif I could confirm his gate number. I then asked him for his ID. Roger reached into the fannypack again and produced his wallet and his ID. I offered to help Roger make his way through the security checkpoint and to his gate. He said, "wow it's sure nice to have somebody to help me through this." I told him I only do this for the good looking guys as I put my arm around him. I offered to carry the small bag Roger carried; he willingly let me help.
As we were working on going through the security line Roger again express that he was happy to have someone help him. I said, "Roger, it is my honor to help you. You served our country in World War II and I thank you for that service." I told him that my grandpa fought in World War II and drove a gas truck for General Patton. "Patton was a great guy." Roger said as I helped him along. I told Roger I was able to pay my respect to Patton at the America Cemetary in Luxembourg. He couldn't believe I had been there. I let my coworker know that I was helping Roger and if there were any questions to let me know.
Once Roger was through security I helped him with his fanny pack and jacket. He said he was grateful to have help. One of my coworkers who also served in the military came by to shake Rogers hand and say thank you for his service. I think it's amazing that he came out of his way to do that and I know Roger appreciated it as well. I flagged down one of the carts to help get Roger to his gate. While I was doing that my coworker ran over to the departure board to confirm the gate; it was C 24. Are you sure did Roger the cart driver would take good care of him as it was one of the gentleman I forked with since I've been at the terminal. I told Roger I wish I was going to San Antonio with him because it's such a fun place to visit he put his arm around me and said I was welcome to join him because I'm such a beautiful woman and was again grateful that someone took the time to help him. I hugged him back and said, "thank you again for serving our country. If you need any help just ask and someone will help you. Make sure they take good care of you on Delta. Have a wonderful trip!"
I probably won't ever get to see Roger again but I live my life motto "I try to make a difference in peoples lives in small ways."